Refund policy
At Carlysdarlia Jewelry, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in the original packaging.
- Proof of purchase or order confirmation is required.
Items that are damaged due to misuse, normal wear and tear, or improper handling are not eligible for refunds.
Non-Refundable Items
The following items are non-refundable:
- Earrings (for hygiene reasons)
- Personalized or custom-made jewelry
- Gift cards
- Final sale or clearance items
Refund Process
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days depending on your bank or payment provider.
Shipping Costs
- Original shipping fees are non-refundable.
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the item and packaging
We will work quickly to resolve the issue with a replacement or
refund.
Order Cancellations
Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.
Contact Us
If you have any questions about our Refund Policy, please contact us through your store contact page or customer support email.
Thank you for shopping with Carlysdarlia Jewelry.